What's new in SuperCognit
Everything we ship, written the way we'd explain it to a customer — new features, improvements and the occasional rename. Newest first.
- Improved
One platform MCP connection per workspace
Each workspace now has its own platform MCP URL, so you can keep several workspaces connected in Claude, Cursor or any MCP client at the same time instead of disconnecting and reconnecting.
- The URL is mcp.supercognit.com/platform/<workspace>/mcp — find yours under Integrations → Platform MCP, with ready-made Claude Code and mcp.json snippets named after the workspace.
- A key from another workspace is refused on that URL, so a connection can never operate the wrong workspace by mistake.
- The shared /platform/mcp keeps working for a single connection.
- Improved
Invite links, resend and a clearer Team tab
Every workspace invitation is now a link you can share on WhatsApp or Slack, and the Team tab shows when each invite was sent, lets you resend it, and keeps revoked invites with their date.
- Copy link on every pending invite: whoever opens it joins the workspace with the role you chose, signed in or after creating an account.
- Sent and resent dates on each invite, and a Resend button (at most once a minute).
- Revoked invites stay listed with the date they were withdrawn, with an Invite again button.
- The invitation email now opens the invitation directly instead of the login page.
- Also in the API and MCP: /v1/invites (list, create, resend, revoke) and the list_invites, invite_member, resend_invite and revoke_invite platform tools.
- New
Saved replies, team presence and automatic assignment
The last pieces for running live support from SuperCognit: canned answers on a slash, an Available / Away switch, new hand-overs assigned to whoever is online, and an Inbox that updates itself.
- Saved replies under Settings → Saved replies. Type / in the reply box to pick one; {{name}} becomes the visitor's first name and {{agent}} yours.
- An Available / Away switch in the Inbox, and a dot next to every teammate who is online.
- New hand-overs go to the least busy teammate who is online, and only that person is alerted. Turn it off per agent to let the team pick.
- The Inbox list refreshes itself, so new and waiting conversations appear without a reload.
- A visitor on the web who asks for a person is asked for an email. If they have left by the time you reply, the answer is also emailed to them with a link back to the chat.
- With human support on, the widget header shows whether your team is online or the AI is answering on its own.
- Also in the API and MCP: /v1/saved-replies, presence on /v1/members, and saved-reply platform tools.
- New
Know when a visitor is waiting
When a conversation needs a person, the right people hear about it: by email, with a badge on the Inbox and, if they want, a desktop notification.
- An email when a visitor asks for a person, when a conversation is assigned to you, and when the visitor writes again while waiting — at most one every 10 minutes per conversation.
- Owners, admins and support agents hear about every hand-over by default; people who build agents only about their own. Everyone sets their own under Inbox → Alerts.
- A badge on the Inbox counts the conversations waiting for a person and yours where the visitor wrote last.
- Optional desktop notifications, turned on per browser.
- Four new webhooks for your own tools: conversation.handoff_requested, conversation.assigned, conversation.team_replied and conversation.resolved.
- New
Hand the conversation to a person
Turn on human support for an agent and it hands the conversation to your team when a visitor asks for a person or when it cannot help. While someone from the team is on it, the agent stays quiet.
- A new Support tab in the agent editor: turn it on, choose when the agent hands over, and set your business hours.
- A "Talk to a person" button on the chat page and in the widget — always, after the agent's first answer, or never.
- The agent hands over by itself when the visitor asks for a person or when it is stuck, and tells the visitor the team is on its way.
- While a person holds the conversation the agent does not answer; messages wait for your team, on the web, WhatsApp and Telegram alike.
- Outside business hours you choose: the agent keeps helping, or the conversation waits in the queue for the team.
- If nobody from the team replies within 10 minutes the agent comes back and carries on, so no one is left waiting. Set anything from 2 to 120 minutes.
- Configurable from your own code as humanSupport on /v1/products and the update_agent platform tool.
- New
Reply to visitors from the inbox
Your team can now answer a conversation from the Inbox. The reply reaches the visitor wherever they are talking — the chat page, the widget, WhatsApp or Telegram — signed with the team member's first name.
- A reply box under every conversation, with emoji, Enter to send and a note of which channel the answer goes out on.
- Visitors see the team member's first name and photo next to the message, marked as someone from your team — never their email address.
- An open chat page or widget shows the reply within seconds, without a reload.
- On WhatsApp, Meta only allows free-form replies within 24 hours of the customer's last message; after that the reply box tells you instead of failing silently.
- Whoever replies first becomes the conversation's owner if nobody had it yet.
- Also in the API and MCP: POST /v1/sessions/{id}/reply and the reply_to_conversation platform tool.
- New
Leads without the interrogation
Agents now offer to take a visitor's details at the right moment — after answering, once someone asks about prices, availability or a quote — and collect them through a short form with a consent checkbox instead of spelling out an email in the conversation.
- A per-agent policy: when the visitor shows interest (the default for new agents), early, form first, or off.
- A contact card on the chat page and in the widget: name, email and the questions you configure, with a consent checkbox. On WhatsApp and Telegram the agent asks in the conversation instead.
- New agents get a lead tool automatically; leads land under Leads and in your CRM if one is connected, with the page they came from.
- You get an email for every new lead, and visitors who left their details are no longer limited to three conversations.
- Sites that already know the visitor can call SupercognitWidget.identify({ email, name }) — signed on your server to mark it verified — and the agent never asks again.
- Available from your own code too: leadCapture on the platform MCP tools and on POST/PATCH /v1/products.
- New
WhatsApp without paying for every reply
From 1 October Meta bills every reply an agent sends on WhatsApp once a number has used its free monthly allowance. A new cost control answers up to a budget you set, then moves the person to your web chat with the conversation intact.
- Off by default. Turn it on per agent under Channels → WhatsApp cost control; if you are happy to pay Meta, nothing changes.
- Two budgets: answer for a number of hours from the person's first message, and a monthly cap on delivered messages per number — 1,000 matches Meta's free allowance.
- Past the budget the agent sends a short reminder with a private link instead of an answer, a fixed number of times, then goes quiet. A week of silence starts the person fresh.
- The link opens your web chat with the WhatsApp conversation already there, so either side can carry on. In the web chat it shows as a card.
- The reminder comes in the agent's language, or write your own with a {{link}} placeholder.
- Telegram is not affected. Also available as whatsappHandoff on the platform MCP tools and on /v1/products.
- New
Choose the countries your agent serves
A country rule on the Guardrails tab blocks the countries you list, or serves only the ones you list, so an agent built for one market stops spending on visitors it will never serve.
- Two modes: block the listed countries, or serve only the listed countries. Tor exit nodes can be listed too.
- On the chat page a blocked visitor sees a short notice in their language and nothing about the agent; the widget simply does not appear.
- Applies to the chat page, the widget and the chat API. WhatsApp, Telegram, the public API and your own preview are never affected.
- Visitors whose country cannot be determined are always served — this is a cost and noise filter for markets you do not serve, not a security control.
- Manage it from your own code: get_guardrails and set_guardrails on the platform MCP tools, and GET/PATCH /v1/products/{id}/guardrails.
- New
An inbox your team can work
Conversations now carry a status, an assignee, a priority, tags and internal notes, and the Inbox has views for what needs a person — the groundwork for your team taking over from the agent.
- Statuses: open, needs a person, with a person, resolved. A visitor writing into a resolved conversation reopens it.
- Inbox views — All, Mine, Unassigned, Needs a person, Resolved — with counts, a tag filter, and status, assignee and priority on every row.
- Take a conversation, hand it to a colleague, set its priority, tag it and leave internal notes the visitor never sees; every change is in the conversation's history.
- Tags are managed under Settings → Tags, with usage counts.
- A new agent role for support staff: inbox only, no access to agent building, billing or settings. Seats count against your plan.
- In the API and MCP too: /v1/sessions filters and workflow, notes, conversation tags and members, plus nine new platform MCP tools.
- Coming next: replying from the inbox, and the agent staying quiet while a person handles the conversation.
- New
Analytics: who visits, who talks, who converts
A new Analytics section in the dashboard shows how people find and use your agents — visits, conversations, messages and leads over time, the busiest hours, and a map of where they come from. Pro plans get a live map of who is on the site right now.
- Overview, Conversations, Visitors and Leads pages with a 24h / 7d / 30d / 90d range, an agent filter and your own timezone.
- A world map of visits, conversations or leads by country and city, from coarse network location — never a precise position, never an IP.
- Busiest hours as a weekday × hour grid, so you know when to staff and when to let the agent handle it.
- Pro and Enterprise: the live map of visitors online and chatting now, mean response times, the lead funnel through to CRM delivery, devices, browsers, languages, previous-period comparison and CSV export.
- Tools and MCP servers too: calls per tool with outcomes, durations and cost share, and how each MCP server you publish is used by external clients.
- Everything is also in the API (/v1/analytics/…) and in the platform MCP tools, so your own dashboards and assistants can ask the same questions.
- New
Options as cards, not paragraphs
When the agent has a handful of things to show — rooms, products, plans, appointments — it now lays them out as cards with an image, a title and a button, and the visitor's tap flows straight back into the conversation.
- Two to ten options as a card strip or grid: image, title, subtitle, a price or badge, and a button that posts the choice back into the chat.
- A "More details" sheet on every card, with a gallery, address, phone, email, hours and link, plus longer sections.
- Works on the chat page and in the widget. On WhatsApp cards go out as an interactive carousel, on Telegram as photo cards with buttons — a tap becomes the same choice.
- Card images only ever come from data a tool returned in that turn, so the agent can't make one up.
- New
The agent plays your videos
Add YouTube or Vimeo videos to an agent's Media tab and it plays the right one inline when a visitor asks for a tour, an intro or a demo — in our own player, not the native embed.
- Up to 25 videos per agent, added from the new Media tab in the editor.
- Plays inline on the chat page and in the widget: a click-to-play poster, our controls and your agent's accent colour.
- On WhatsApp and Telegram the agent sends the video's title and link instead.
- Manage media from your own code too, through the platform MCP tools and /v1/agents/{id}/media.
- Improved
Website import works behind bot challenges
Some sites greet crawlers with a challenge page instead of content. Import now reads those through our own Chromium, so building an agent from a protected site no longer fails at the first step.
- Sites behind bot challenges are fetched with a real browser and imported like any other.
- Nothing to configure — the importer picks the route on its own.
- Same agent, same knowledge base, same cited answers as a plain import.
- Improved
Better answers from big knowledge bases, fresher on a schedule
Retrieval now adapts to the size of your knowledge, keyword search matches exact names again, and scheduled re-syncs only redo the pages that actually changed.
- Retrieval sizes itself to the corpus instead of always pulling a fixed five passages, so large knowledge bases stop dropping the right page.
- The keyword arm of hybrid search was repaired: exact product names, SKUs and codes match again.
- Scheduled refresh skips pages whose content hasn't changed, so a re-sync is cheaper and faster.
- Refresh cadence is set per source — daily on Starter, every 6 hours on Pro, hourly on Enterprise.
- Improved
Plans now include usage credits
Every paid plan comes with a monthly allowance of usage credits, so the subscription covers real conversations from day one instead of billing every reply separately.
- Starter and Pro each include a monthly allowance of usage credits (amounts on the pricing page); the 7-day trial carries a quarter of it.
- Plan credits reset at renewal; credits you buy as a top-up never expire.
- Switching between Starter and Pro changes your existing subscription in place, prorated, and keeps a running trial.
- New
A portal for partners
Partners now have one place for everything client-facing: the workspaces you manage, your firm's details and brand, the sales deck and your certifications.
- Clients, Details, Brand, Presentations and Certifications — the whole partner relationship in one portal.
- Put your logo and colours on the sales deck and export it to PDF to send ahead of a meeting.
- Work inside every client workspace from the dashboard login you already have — no separate accounts.
- New
Turn conversations into leads — with or without a CRM
Your agent can ask for the details that matter and file the answer where you already work: straight into Pipedrive or HubSpot, or into SuperCognit itself if you don't run a CRM.
- Connect Pipedrive or HubSpot and a captured lead lands as a real deal, in the right pipeline and stage.
- No CRM? We keep the leads for you — visible in the inbox, listed on their own page, and pushed onward by webhook or API.
- Change what a capture asks for whenever you like, without rebuilding the tool or detaching it from your agents.
- If your CRM is unreachable, leads wait in line and go through the moment it answers again.
- New
The API reference is public
Everything the dashboard does, your code can do too — and the full reference now lives online, interactive and open to everyone, next to a new page explaining what the API covers.
- Browse every endpoint at api.supercognit.com/docs and try calls straight from the page.
- Create, publish and update agents and MCP servers, tools and knowledge from your own code.
- Receive conversations as they happen through signed webhooks, or read the transcripts later.
- New
Connect SuperCognit to Claude, Cursor and other AI clients
Your workspace now speaks MCP in both directions: as well as publishing your own MCP servers, you can plug SuperCognit itself into the AI client you already work in.
- Create and edit agents, knowledge bases and tools straight from your assistant.
- Read your inbox and your contacts without leaving the client you work in.
- Works with any MCP-capable client, Claude and Cursor included.
- New
Agents that use a real browser
The new browser tool lets an agent open a site, fill in a form and bring the answer back into the conversation — for the jobs that live behind a portal instead of an API.
- Check availability, submit forms and collect documents from sites with no API.
- Longer jobs run in the background, and the agent tells the customer the moment they finish.
- Results come back as text or as a PDF, ready to use in the chat.
- New
WhatsApp and Telegram channels
Your agent now answers where your customers already are. Connect a WhatsApp Business number or a Telegram bot and the same agent picks up the conversation.
- One agent, every channel — same prompt, same knowledge, same tools.
- Conversations from every channel land in the shared inbox.
- Customers get an answer in their own language, whichever channel they wrote from.
- Improved
withnodes is now SuperCognit
New name, new site, same platform. The rebrand landed across the product, together with a redesigned homepage and a site that finally speaks more than one language.
- Everything you built keeps working — agents, domains and integrations are untouched.
- The site now ships in English, Portuguese and Spanish.
- New
From your website to a working agent in two minutes
Paste your address and we read your public pages, draft the prompt and build the first knowledge base for you. You review it, adjust the tone and publish.
- The import wizard takes you from a URL to a live draft agent.
- Your pages become knowledge sources you can edit, extend or remove.
- Also available through the API, for agencies onboarding clients in bulk.
- Improved
Public or sign-in-only agents
Every agent now has an access mode, so a pre-sales assistant and a customers-only one can live side by side in the same workspace.
- Open: anyone with the link can start chatting.
- Sign-in required: visitors log in before the first message.
- Widgets embedded on your own site keep working either way.
- New
Inbox and contacts
Every conversation your agents have, in one place — with a contact record behind each one, so you can see what a customer asked before they wrote again.
- Read full transcripts from every channel in a single inbox.
- Contacts gather the conversations of each person who wrote to you.
- Knowledge and tools moved into a cleaner home in the dashboard at the same time.
- Improved
Simpler plans, priced in euros
Two plans — Starter and Pro — each with a seven-day free trial, and a much clearer picture of what a published agent costs to run.
- Choose a plan and start the trial straight from the pricing page.
- Publishing an agent now tells you upfront what running it will cost.
- New
Embeddable widget, webhooks and a bigger API
Three ways to take your agent off our pages and put it inside your own product.
- Drop one script tag on your site for a chat bubble that opens instantly.
- Webhooks push conversation events into your own systems.
- The public API covers agents, knowledge and conversations.
- New
Agents that answer in your customer's language
Publish once and your agent replies in twelve languages out of the box, following whoever wrote in.
- Names, descriptions and greetings can be translated language by language.
- The customer never has to pick a language — the agent simply follows theirs.
- Improved
Faster answers, web search and deeper thinking
A round of model-side work made agents quicker on repeat questions and noticeably better on hard ones.
- Repeated context is reused between messages, so replies start sooner and cost less to run.
- Agents can search the web when your own knowledge doesn't cover the question.
- Harder questions get more thinking time, and long conversations keep their thread.
- New
Launch on your own domain
Your agent can live at your address instead of ours. Connect a domain and the certificate and routing are handled for you.
- Point a subdomain such as chat.yourbrand.com at your agent.
- Set it up in the dashboard; it goes live as soon as the DNS records match.
- New
Bring your own knowledge
Agents can be grounded in your documents, not just in your prompt — and they show where an answer came from.
- Upload PDFs, Word documents, text and markdown files.
- Add website pages and Google Docs links that re-sync on a schedule.
- Answers cite the source they were built from.
- New
Charge for your agents
Turn a published agent into a product: set a price, and subscriptions, invoices and payouts are handled for you.
- Per-seat subscriptions for the teams that buy your agent.
- Checkout, invoicing and refunds run on the platform.
- A clear breakdown of what you earn on every subscription.
- New
Partner program
Agencies and consultancies can build on SuperCognit for their own clients, at wholesale pricing.
- A partner portal for the client workspaces you run.
- Wholesale rates on agent seats and MCP servers.
- New
Agents that do things, not just answer
Agents run a multi-step tool loop: they call your APIs, search your knowledge and use your MCP servers to finish a job inside a single conversation.
- Connect any HTTP API as a tool, no code required.
- Publish your workspace's tools as an MCP server other clients can connect to.
- Shared tool and knowledge libraries, so several agents reuse the same setup.