New
Inbox and contacts
Every conversation your agents have, in one place — with a contact record behind each one, so you can see what a customer asked before they wrote again.
What shipped
- Read full transcripts from every channel in a single inbox.
- Contacts gather the conversations of each person who wrote to you.
- Knowledge and tools moved into a cleaner home in the dashboard at the same time.
More updates
One platform MCP connection per workspace
Each workspace now has its own platform MCP URL, so you can keep several workspaces connected in Claude, Cursor or any MCP client at the same time instead of disconnecting and reconnecting.
Invite links, resend and a clearer Team tab
Every workspace invitation is now a link you can share on WhatsApp or Slack, and the Team tab shows when each invite was sent, lets you resend it, and keeps revoked invites with their date.
Saved replies, team presence and automatic assignment
The last pieces for running live support from SuperCognit: canned answers on a slash, an Available / Away switch, new hand-overs assigned to whoever is online, and an Inbox that updates itself.