New
Inbox and contacts
Every conversation your agents have, in one place — with a contact record behind each one, so you can see what a customer asked before they wrote again.
What shipped
- Read full transcripts from every channel in a single inbox.
- Contacts gather the conversations of each person who wrote to you.
- Knowledge and tools moved into a cleaner home in the dashboard at the same time.
More updates
Options as cards, not paragraphs
When the agent has a handful of things to show — rooms, products, plans, appointments — it now lays them out as cards with an image, a title and a button, and the visitor's tap flows straight back into the conversation.
The agent plays your videos
Add YouTube or Vimeo videos to an agent's Media tab and it plays the right one inline when a visitor asks for a tour, an intro or a demo — in our own player, not the native embed.
Website import works behind bot challenges
Some sites greet crawlers with a challenge page instead of content. Import now reads those through our own Chromium, so building an agent from a protected site no longer fails at the first step.