AI agents for customer support
Most support volume is the same questions on repeat — shipping, returns, how-to, policy. A SuperCognit agent built from your website and help content answers those instantly, around the clock, in the customer's language, and cites the document behind every answer. Your team keeps the conversations that actually need a human.
What this team automates
24/7 first line
Evenings, weekends, launch days — the agent answers immediately, so customers aren't waiting on your opening hours.
Deflect the repeats
The questions your team answers ten times a day get answered once, well, in your knowledge base — and served instantly ever after.
Cited, on-policy answers
Every answer cites its source document. The agent won't invent a refund policy or stock level it can't point to.
Escalation to humans
Every conversation lands in the platform inbox, so your team can pick up the ones that need judgment with full context already in place.
The platform, applied to this team
Website import + scheduled re-sync
SuperCognit crawls your site and help pages into a cited knowledge base. Scheduled re-syncs — as often as every 15 minutes — mean a policy change reaches the agent without re-training.
Widget, chat page and messaging channels
One script tag on your site, a hosted chat page, plus WhatsApp and Telegram — one agent, the same answers on every channel.
Inbox, webhooks and REST API
Conversations live in the platform inbox; webhooks and a REST API let you feed your existing help desk or reporting instead of replacing them.
HTTP tools for account questions
Agent tools can call your own APIs, so answers like order status can come from your systems, not just your pages.
Frequently asked questions
It says so rather than inventing one — answers must cite a source document. The conversation is in your inbox, so a human can step in with full context.
12+ languages, detected automatically from what the customer writes. One knowledge base serves all of them.
Knowledge re-syncs on a schedule you set, as often as every 15 minutes. Update the page, and the agent follows.
No. The agent handles the first line; webhooks and the REST API can pass escalations and transcripts into the tools your team already uses.
Put an agent on this team
Import your website, review the draft, publish — free for 7 days.
Start buildingSales
An AI sales agent that answers product questions instantly, qualifies leads with consent, and hands real deals to Pipedrive or HubSpot — built from your own website in about 2 minutes.
Marketing
Turn website traffic into conversations: an AI agent that engages visitors in 12+ languages, captures campaign leads with consent, and routes them to your CRM as real deals.
Operations
An internal knowledge assistant built on your SOPs and policies: cited answers for your team, faster onboarding, fewer repeated questions — usable from Claude via a private MCP server.