The people behind the conversations
A transcript tells you what was said. A contact tells you who said it, what they asked last time, and how to reach them - built automatically from every conversation, on every channel.
Built without asking
Every conversation creates or updates a record. Nobody fills in a form and nobody imports a spreadsheet.
Returning visitors resolve
The same person across sessions, devices and channels lands on one record instead of scattering into anonymous fragments.
Context for whoever replies
Language, country, channel and prior questions are on the record, so a human follow-up is informed from the first line.
Portable by default
Export them, or sync them to your CRM. They are your customer relationships, not ours.
What teams build with it
Three jobs this does the day you turn it on.
Recognise the people who come back
Someone who asked about pricing last week and returns today is the same person, not a new session. The record carries what they asked before, so the second conversation starts further along.
One person, not four sessions
A visitor who starts on the website, follows up on WhatsApp and returns on their phone is one contact with one history, rather than four disconnected transcripts.
Know before you reply
Language, country, channel and everything they have asked before sit on the record, so whoever picks up the thread already knows who they are dealing with.
Where you set this up
The same build screen every feature is configured from — this row is the one you would touch.
Under the hood
The details you will want before you commit.
How it works
Publish an agent
Contacts start being created from the first conversation, with no setup.
Watch them fill in
Each return visit and each channel adds to the record rather than creating a new one.
Act on them
Follow up from the dashboard, export the list, or sync it into your CRM.
Where it earns its keep
Industry playbooks that lean on this piece — what to build first, and what to charge.
Frequently asked questions
A contact is anyone your agent has spoken to. A lead is a contact who cleared the bar you set - gave a name, a way to reach them, and a reason to follow up. Every lead is a contact; most contacts never become one.
No. Contacts live in your dashboard with their full history whether or not you connect one. If you do connect Pipedrive or HubSpot, they sync there as well.
They still get a record, keyed to the browser or the phone number that wrote in, so returning visitors are recognised even before they tell you their name.
Yes. Contacts belong to your workspace and you can remove them, which is what a deletion request under GDPR requires you to be able to do.
How it compares
Side by side with the tools people usually weigh this against.
SuperCognit vs Chatbase →
Chatbase is a popular no-code builder for chatbots trained on your data, aimed mostly at website support.
SuperCognit vs Tidio →
Tidio is a customer-service suite with live chat and Lyro, its AI support agent.
SuperCognit vs Intercom Fin →
Intercom Fin is the AI support agent inside Intercom's customer-service platform, priced per resolved conversation.