Every conversation, in one place
An agent that answers in public and reports nothing back is a black box. The inbox is the other half: what was asked, what was answered, who asked it, and which questions your agent could not handle yet.
One list, every surface
Website, widget, custom domain, WhatsApp and Telegram conversations arrive in the same place, against the same contacts.
The visitor, not just the text
Country, language, referring page and returning-visitor history sit beside the transcript, so you can tell a browser from a buyer.
Your unanswered questions, listed
The threads where the agent declined to guess are the gaps in your knowledge base, written down for you by your own customers.
Owned by the workspace
Transcripts belong to the workspace and follow your member roles, not to one person's login.
What teams build with it
Three jobs this does the day you turn it on.
Find what your agent cannot answer
The conversations where the agent said it did not know are the fastest roadmap you will ever get - each one is a page you have not written yet.
Pick up the ones that matter
Most conversations end fine. For the ones that do not, the full thread and the contact are already there, so a human starts informed instead of starting over.
Know who you are talking to
Returning visitors, the page they arrived from, their country and their language sit next to the transcript, so the reply fits the person.
Where you set this up
The same build screen every feature is configured from — this row is the one you would touch.
Under the hood
The details you will want before you commit.
How it works
Publish
Conversations on every surface start landing in the inbox automatically.
Read the misses
Look for threads that ended without an answer - each is a page to add to your knowledge.
Follow up
Take the contact and continue the conversation with the full history in hand.
Where it earns its keep
Industry playbooks that lean on this piece — what to build first, and what to charge.
Frequently asked questions
Yes. The inbox is where you read the thread, take the contact and continue - with the whole exchange in front of you rather than a summary of it.
Yes. Every channel lands in the same list against the same contact, so one person is one conversation history rather than three.
Filter by agent and look for the ones that ended without an answer or produced a contact - those are the two that change what you do next.
The members of your workspace, under the roles you set. Conversations belong to the workspace, not to whoever happened to build the agent.
How it compares
Side by side with the tools people usually weigh this against.
SuperCognit vs Intercom Fin →
Intercom Fin is the AI support agent inside Intercom's customer-service platform, priced per resolved conversation.
SuperCognit vs Zendesk AI →
Zendesk AI adds AI agents and copilots to Zendesk's enterprise customer-service suite.
SuperCognit vs LiveChatAI →
LiveChatAI turns your knowledge base into an AI support agent with live-chat handoff, aimed at ticket deflection.