AI agents for customer success teams
Most of what a customer success team repeats is already written down — in the docs, the release notes, the onboarding guide. A SuperCognit agent built from those sources answers "how do I…" the moment a customer asks, cites the page behind the answer, and re-syncs when the docs change. Your CSMs see every conversation and follow up where it counts.
What this team automates
Onboarding without the wait
New customers ask how to set up, connect and configure, and get a cited walk-through from your own docs at 9pm on day one — not a ticket answered on day two.
How-to and "what changed"
Import the changelog alongside the docs and the agent explains a new feature in the customer's terms, with a link to the release note it came from.
Customers only
Set the agent to login required so only signed-in customers reach it. Prospects get your public agent; customers get the one that knows the product in depth.
Follow-up by your CS team
Every conversation lands in the inbox with a contact attached, so a CSM can see what a customer struggled with this week and reach out before the renewal call.
The platform, applied to this team
Docs and changelog import
Point SuperCognit at your documentation and release notes; it crawls them into a cited knowledge base and re-syncs on a schedule — as often as hourly — so a shipped feature is explainable the same day.
Login-required access mode
Access is set per agent: open, login required or paid. Login required keeps the customer agent for customers, on your hosted chat page or your own domain.
Inbox and contacts
Conversations and contacts live in the platform inbox, so your team sees who asked what and picks up the threads that need a human.
Webhooks and REST API
Push conversation events into the tools your CS team already runs, and pull contacts and conversations back out through the REST API.
Frequently asked questions
Not as a live takeover. Every conversation sits in the inbox with the contact attached, and webhooks fire as conversations happen — so your team follows up by email or from your own tools with the full context.
Imported docs and changelog re-sync on a schedule you set, as often as hourly. Publish the release note and the agent picks it up on the next sync.
Yes — 12 languages, detected from what the customer writes. Your docs stay in one language; the answer arrives in theirs, with the citation.
Through webhooks and the REST API. Conversation events, contacts and leads are all available, so you route them into your own tooling — no native connector required.
Put an agent on this team
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