Your agent, on WhatsApp and Telegram
Connect a channel and the agent you already built starts answering there - same prompt, same knowledge, same tools, same inbox. No second bot to maintain and no separate script to keep in sync.
One agent, several doors
A channel is a surface, not a copy. Edit the prompt once and every channel changes with it - there is no drift between what your website says and what WhatsApp says.
Your number, your history
You connect your own WhatsApp Business account and Telegram bot, so the number your customers know and the conversations they had remain yours.
Documents welcome
Customers send the PDF instead of describing it. The agent reads the attachment, answers from it, and keeps it with the conversation.
Nothing falls between channels
Every message becomes a conversation and a contact in the same inbox, whichever app it arrived from.
What teams build with it
Three jobs this does the day you turn it on.
Answer where people already are
Most customers would rather message than open a support page. Connect the number they already save in their phone and the agent answers there, with the same knowledge it uses on your site.
Bookings and orders by message
Take a reservation, check an order, reschedule a visit - the agent runs the same tools on WhatsApp as on the web, so a message thread finishes the job instead of promising a callback.
One inbox, every channel
Web, WhatsApp and Telegram conversations land in the same inbox with the same contact record, so nobody answers the same person twice in two places.
Where you set this up
The same build screen every feature is configured from — this row is the one you would touch.
Under the hood
The details you will want before you commit.
How it works
Connect
Paste your WhatsApp Cloud API or Telegram credentials on the agent's Channels tab.
Verify
We register the webhook and confirm the round trip, so you see it working before a customer does.
Answer
Messages start arriving in the inbox, and the agent replies in the sender's language.
Where it earns its keep
Industry playbooks that lean on this piece — what to build first, and what to charge.
Frequently asked questions
No. A channel is a surface on an agent you already have - the same prompt, knowledge and tools. Connect it and the agent starts answering there; disconnect it and the web version carries on untouched.
Yours. You connect your own WhatsApp Business number, so the number your customers know and the history they built stay with you if you ever leave.
Yes, when the agent has file input enabled: PDFs and text documents are read and answered from, on Telegram and WhatsApp alike.
The conversation is already in your inbox with the full transcript and the contact attached, so a human can pick it up without asking the customer to repeat themselves.
How it compares
Side by side with the tools people usually weigh this against.
SuperCognit vs Botpress →
Botpress is a developer-oriented platform for building conversational AI with a visual flow editor.
SuperCognit vs Tidio →
Tidio is a customer-service suite with live chat and Lyro, its AI support agent.
SuperCognit vs Chatfuel →
Chatfuel is a chatbot platform for Messenger, Instagram and WhatsApp, focused on marketing automation flows.
Ready to ship whatsApp & Telegram?
Free for 7 days — publish your first product this week.
Start building