AI agents for IT helpdesks
Password resets, VPN setup, printer drivers, "which laptop am I allowed to order" — most helpdesk volume is written down in a runbook somebody has to find. A SuperCognit agent built from your runbooks and SOPs answers those with a citation, and through tools it can look things up in your own systems rather than describe the process.
What this team automates
Tier-1 answers from the runbook
The fixes your team explains ten times a week — VPN, MFA, email on a phone — answered step by step with a link to the SOP.
The same knowledge inside Claude and Cursor
Publish the runbooks as an MCP server and engineers query them from the tools they already have open, no ticket needed.
Look it up, don't describe it
HTTP tools call your internal APIs — licence counts, asset records, status pages — so the answer is the current state, not the procedure for finding it.
Portals without an API
For systems that only have a web UI, a browser tool can perform the lookup or the form-fill your technicians do by hand.
The platform, applied to this team
Knowledge from runbooks and SOPs
Upload PDFs and DOCX or link internal URLs; SuperCognit builds a cited knowledge base that re-syncs on a schedule, as often as hourly.
Private MCP server
The same knowledge and tools as the chat agent, exposed as a private MCP server with OAuth 2.1 sign-in for Claude, Cursor and other MCP clients.
HTTP tools, browser tools, API keys
Connect internal APIs as HTTP tools, use a browser tool for portals, and drive the platform from your own scripts with a workspace API key.
Login required + guardrails
Only signed-in staff reach the agent; blocked topics keep it on scope and PII redaction keeps card and ID numbers out of transcripts.
Frequently asked questions
Not natively. Conversations land in the inbox, webhooks fire as they happen and the REST API exposes everything, so you can create tickets in your own system from those events.
Both. HTTP tools call your internal APIs, browser tools work portals that have no API, and agent actions are metered with cost caps so a runaway loop stops rather than spends.
No. Login required gates the agent, the MCP server authenticates every user with OAuth 2.1, and it all lives in your workspace, separate from any public agent you run.
Linked sources re-sync on a schedule you set, as often as hourly. Change the SOP and the agent follows on the next sync.
Put an agent on this team
Import your website, review the draft, publish — free for 7 days.
Start buildingSales
An AI sales agent that answers product questions instantly, qualifies leads with consent, and hands real deals to Pipedrive or HubSpot — built from your own website in about 2 minutes.
Customer support
24/7 first-line customer support built from your own help content: cited answers, fewer repeat tickets, and clean escalation to your team when a human is needed.
Marketing
Turn website traffic into conversations: an AI agent that engages visitors in 12+ languages, captures campaign leads with consent, and routes them to your CRM as real deals.