WhatsApp without paying for every reply
From 1 October Meta bills every reply an agent sends on WhatsApp once a number has used its free monthly allowance. A new cost control answers up to a budget you set, then moves the person to your web chat with the conversation intact.
What shipped
- Off by default. Turn it on per agent under Channels → WhatsApp cost control; if you are happy to pay Meta, nothing changes.
- Two budgets: answer for a number of hours from the person's first message, and a monthly cap on delivered messages per number — 1,000 matches Meta's free allowance.
- Past the budget the agent sends a short reminder with a private link instead of an answer, a fixed number of times, then goes quiet. A week of silence starts the person fresh.
- The link opens your web chat with the WhatsApp conversation already there, so either side can carry on. In the web chat it shows as a card.
- The reminder comes in the agent's language, or write your own with a {{link}} placeholder.
- Telegram is not affected. Also available as whatsappHandoff on the platform MCP tools and on /v1/products.
One platform MCP connection per workspace
Each workspace now has its own platform MCP URL, so you can keep several workspaces connected in Claude, Cursor or any MCP client at the same time instead of disconnecting and reconnecting.
Invite links, resend and a clearer Team tab
Every workspace invitation is now a link you can share on WhatsApp or Slack, and the Team tab shows when each invite was sent, lets you resend it, and keeps revoked invites with their date.
Saved replies, team presence and automatic assignment
The last pieces for running live support from SuperCognit: canned answers on a slash, an Available / Away switch, new hand-overs assigned to whoever is online, and an Inbox that updates itself.