New
WhatsApp without paying for every reply
From 1 October Meta bills every reply an agent sends on WhatsApp once a number has used its free monthly allowance. A new cost control answers up to a budget you set, then moves the person to your web chat with the conversation intact.
What shipped
- Off by default. Turn it on per agent under Channels → WhatsApp cost control; if you are happy to pay Meta, nothing changes.
- Two budgets: answer for a number of hours from the person's first message, and a monthly cap on delivered messages per number — 1,000 matches Meta's free allowance.
- Past the budget the agent sends a short reminder with a private link instead of an answer, a fixed number of times, then goes quiet. A week of silence starts the person fresh.
- The link opens your web chat with the WhatsApp conversation already there, so either side can carry on. In the web chat it shows as a card.
- The reminder comes in the agent's language, or write your own with a {{link}} placeholder.
- Telegram is not affected. Also available as whatsappHandoff on the platform MCP tools and on /v1/products.
More updates
A Feedback page, with an AI report
Every 👍/👎 across your agents now has a page of its own. See how satisfied visitors are, go through each vote, and let an AI report tell you what to fix first.
Skills get their own page
Skills, the know-how an agent loads when a task calls for it, now sit on their own page next to Knowledge and Tools, and the agent editor has one tab for each.
Archive contacts
Tidy up Contacts by archiving the people you no longer need to see, one at a time or many at once, and bring them back whenever you like.