Improved
Finer control over WhatsApp
WhatsApp cost control is more precise, stays out of the way while a person answers, and the Channels tab is reorganised with a welcome menu per channel.
What shipped
- Answer for is now set in minutes, from 1 minute to 30 days.
- A new limit, Answers per conversation: after that many answers the person gets the link to your web chat. Off by default.
- While a teammate holds the conversation, or on an agent a person answers, cost control counts nothing and sends no link.
- The link arrives as a "Continue on the web" button instead of a long address.
- The Channels tab shows WhatsApp and Telegram as tiles, each with its own page and its own welcome menu.
- Also in the API and MCP: windowMinutes and maxReplies on whatsappHandoff.
More updates
See what the agent is doing while it works
When an agent looks something up before it answers, the chat no longer sits on a fixed "Thinking…". A short line says what it is doing right now, so visitors know the answer is on its way.
Polish and Croatian
SuperCognit now speaks Polish and Croatian, everywhere: agents answer in them, and the chat, widget, channels, dashboard, emails and website are translated. Agents now work in 14 languages.
Version history for agents, MCP servers and tools
Every change to an agent, an MCP server or a tool now leaves a version. Open History to see what changed, compare any two versions and restore one in a click.