Leads without the interrogation
Agents now offer to take a visitor's details at the right moment — after answering, once someone asks about prices, availability or a quote — and collect them through a short form with a consent checkbox instead of spelling out an email in the conversation.
What shipped
- A per-agent policy: when the visitor shows interest (the default for new agents), early, form first, or off.
- A contact card on the chat page and in the widget: name, email and the questions you configure, with a consent checkbox. On WhatsApp and Telegram the agent asks in the conversation instead.
- New agents get a lead tool automatically; leads land under Leads and in your CRM if one is connected, with the page they came from.
- You get an email for every new lead, and visitors who left their details are no longer limited to three conversations.
- Sites that already know the visitor can call SupercognitWidget.identify({ email, name }) — signed on your server to mark it verified — and the agent never asks again.
- Available from your own code too: leadCapture on the platform MCP tools and on POST/PATCH /v1/products.
One platform MCP connection per workspace
Each workspace now has its own platform MCP URL, so you can keep several workspaces connected in Claude, Cursor or any MCP client at the same time instead of disconnecting and reconnecting.
Invite links, resend and a clearer Team tab
Every workspace invitation is now a link you can share on WhatsApp or Slack, and the Team tab shows when each invite was sent, lets you resend it, and keeps revoked invites with their date.
Saved replies, team presence and automatic assignment
The last pieces for running live support from SuperCognit: canned answers on a slash, an Available / Away switch, new hand-overs assigned to whoever is online, and an Inbox that updates itself.