New
Photos, files and voice notes, both ways
Visitors can send photos, documents and voice notes, and your team can send files and voice notes back, on the chat page, the widget, WhatsApp and Telegram.
What shipped
- A record button on the chat page and in the widget, for voice notes of up to two minutes.
- On agents a person answers, photos, documents and voice notes are kept and shown in the Inbox.
- AI agents get voice notes transcribed, so they answer what was said.
- From the Inbox, attach images, audio, PDFs and text files, or record a voice note; a reply can be files only.
- Voice notes arrive as real voice messages on WhatsApp and Telegram, and play with a waveform player in the chat and the Inbox, at 1×, 1.5× or 2×.
- Also in the API and MCP: attachments on conversation messages, /v1/attachments/{id}, and files on replies.
More updates
See what the agent is doing while it works
When an agent looks something up before it answers, the chat no longer sits on a fixed "Thinking…". A short line says what it is doing right now, so visitors know the answer is on its way.
Polish and Croatian
SuperCognit now speaks Polish and Croatian, everywhere: agents answer in them, and the chat, widget, channels, dashboard, emails and website are translated. Agents now work in 14 languages.
Version history for agents, MCP servers and tools
Every change to an agent, an MCP server or a tool now leaves a version. Open History to see what changed, compare any two versions and restore one in a click.