New
WhatsApp and Telegram channels
Your agent now answers where your customers already are. Connect a WhatsApp Business number or a Telegram bot and the same agent picks up the conversation.
What shipped
- One agent, every channel — same prompt, same knowledge, same tools.
- Conversations from every channel land in the shared inbox.
- Customers get an answer in their own language, whichever channel they wrote from.
More updates
One platform MCP connection per workspace
Each workspace now has its own platform MCP URL, so you can keep several workspaces connected in Claude, Cursor or any MCP client at the same time instead of disconnecting and reconnecting.
Invite links, resend and a clearer Team tab
Every workspace invitation is now a link you can share on WhatsApp or Slack, and the Team tab shows when each invite was sent, lets you resend it, and keeps revoked invites with their date.
Saved replies, team presence and automatic assignment
The last pieces for running live support from SuperCognit: canned answers on a slash, an Available / Away switch, new hand-overs assigned to whoever is online, and an Inbox that updates itself.