Analytics: who visits, who talks, who converts
A new Analytics section in the dashboard shows how people find and use your agents — visits, conversations, messages and leads over time, the busiest hours, and a map of where they come from. Pro plans get a live map of who is on the site right now.
What shipped
- Overview, Conversations, Visitors and Leads pages with a 24h / 7d / 30d / 90d range, an agent filter and your own timezone.
- A world map of visits, conversations or leads by country and city, from coarse network location — never a precise position, never an IP.
- Busiest hours as a weekday × hour grid, so you know when to staff and when to let the agent handle it.
- Pro and Enterprise: the live map of visitors online and chatting now, mean response times, the lead funnel through to CRM delivery, devices, browsers, languages, previous-period comparison and CSV export.
- Tools and MCP servers too: calls per tool with outcomes, durations and cost share, and how each MCP server you publish is used by external clients.
- Everything is also in the API (/v1/analytics/…) and in the platform MCP tools, so your own dashboards and assistants can ask the same questions.
One platform MCP connection per workspace
Each workspace now has its own platform MCP URL, so you can keep several workspaces connected in Claude, Cursor or any MCP client at the same time instead of disconnecting and reconnecting.
Invite links, resend and a clearer Team tab
Every workspace invitation is now a link you can share on WhatsApp or Slack, and the Team tab shows when each invite was sent, lets you resend it, and keeps revoked invites with their date.
Saved replies, team presence and automatic assignment
The last pieces for running live support from SuperCognit: canned answers on a slash, an Available / Away switch, new hand-overs assigned to whoever is online, and an Inbox that updates itself.