New
Know when a visitor is waiting
When a conversation needs a person, the right people hear about it: by email, with a badge on the Inbox and, if they want, a desktop notification.
What shipped
- An email when a visitor asks for a person, when a conversation is assigned to you, and when the visitor writes again while waiting — at most one every 10 minutes per conversation.
- Owners, admins and support agents hear about every hand-over by default; people who build agents only about their own. Everyone sets their own under Inbox → Alerts.
- A badge on the Inbox counts the conversations waiting for a person and yours where the visitor wrote last.
- Optional desktop notifications, turned on per browser.
- Four new webhooks for your own tools: conversation.handoff_requested, conversation.assigned, conversation.team_replied and conversation.resolved.
More updates
One platform MCP connection per workspace
Each workspace now has its own platform MCP URL, so you can keep several workspaces connected in Claude, Cursor or any MCP client at the same time instead of disconnecting and reconnecting.
Invite links, resend and a clearer Team tab
Every workspace invitation is now a link you can share on WhatsApp or Slack, and the Team tab shows when each invite was sent, lets you resend it, and keeps revoked invites with their date.
Saved replies, team presence and automatic assignment
The last pieces for running live support from SuperCognit: canned answers on a slash, an Available / Away switch, new hand-overs assigned to whoever is online, and an Inbox that updates itself.