New
Teams for hand-overs
Group your people into teams — sales, billing, support — and the agent hands each conversation to the right one, respecting each team's hours and how many chats a person can take.
What shipped
- Teams under Settings → Teams, with members, opening hours, a backup team and a message for when the team is away. The old Team tab is now Members.
- On the agent's Team tab, pick which teams it can hand over to; the AI chooses the right one from the conversation.
- Outside a team's hours the conversation goes to its backup team, if that one is open.
- A chat limit per person. When everyone is full, the visitor waits in line and is told their place ("#2 in line") and when they move up.
- A welcome menu on WhatsApp and Telegram after the first reply, or whenever the person types "menu".
- In the Inbox: a team filter, a "My teams" view, team badges and moving a conversation to another team. Alerts go to that team's members.
- Also in the API and MCP: /v1/teams and the team platform tools.
More updates
See what the agent is doing while it works
When an agent looks something up before it answers, the chat no longer sits on a fixed "Thinking…". A short line says what it is doing right now, so visitors know the answer is on its way.
Polish and Croatian
SuperCognit now speaks Polish and Croatian, everywhere: agents answer in them, and the chat, widget, channels, dashboard, emails and website are translated. Agents now work in 14 languages.
Version history for agents, MCP servers and tools
Every change to an agent, an MCP server or a tool now leaves a version. Open History to see what changed, compare any two versions and restore one in a click.