New
Saved replies, team presence and automatic assignment
The last pieces for running live support from SuperCognit: canned answers on a slash, an Available / Away switch, new hand-overs assigned to whoever is online, and an Inbox that updates itself.
What shipped
- Saved replies under Settings → Saved replies. Type / in the reply box to pick one; {{name}} becomes the visitor's first name and {{agent}} yours.
- An Available / Away switch in the Inbox, and a dot next to every teammate who is online.
- New hand-overs go to the least busy teammate who is online, and only that person is alerted. Turn it off per agent to let the team pick.
- The Inbox list refreshes itself, so new and waiting conversations appear without a reload.
- A visitor on the web who asks for a person is asked for an email. If they have left by the time you reply, the answer is also emailed to them with a link back to the chat.
- With human support on, the widget header shows whether your team is online or the AI is answering on its own.
- Also in the API and MCP: /v1/saved-replies, presence on /v1/members, and saved-reply platform tools.
More updates
One platform MCP connection per workspace
Each workspace now has its own platform MCP URL, so you can keep several workspaces connected in Claude, Cursor or any MCP client at the same time instead of disconnecting and reconnecting.
Invite links, resend and a clearer Team tab
Every workspace invitation is now a link you can share on WhatsApp or Slack, and the Team tab shows when each invite was sent, lets you resend it, and keeps revoked invites with their date.
Know when a visitor is waiting
When a conversation needs a person, the right people hear about it: by email, with a badge on the Inbox and, if they want, a desktop notification.