Improved
Plans now include usage credits
Every paid plan comes with a monthly allowance of usage credits, so the subscription covers real conversations from day one instead of billing every reply separately.
What shipped
- Starter and Pro each include a monthly allowance of usage credits (amounts on the pricing page); the 7-day trial carries a quarter of it.
- Plan credits reset at renewal; credits you buy as a top-up never expire.
- Switching between Starter and Pro changes your existing subscription in place, prorated, and keeps a running trial.
More updates
One platform MCP connection per workspace
Each workspace now has its own platform MCP URL, so you can keep several workspaces connected in Claude, Cursor or any MCP client at the same time instead of disconnecting and reconnecting.
Invite links, resend and a clearer Team tab
Every workspace invitation is now a link you can share on WhatsApp or Slack, and the Team tab shows when each invite was sent, lets you resend it, and keeps revoked invites with their date.
Saved replies, team presence and automatic assignment
The last pieces for running live support from SuperCognit: canned answers on a slash, an Available / Away switch, new hand-overs assigned to whoever is online, and an Inbox that updates itself.