Improved
Better answers from big knowledge bases, fresher on a schedule
Retrieval now adapts to the size of your knowledge, keyword search matches exact names again, and scheduled re-syncs only redo the pages that actually changed.
What shipped
- Retrieval sizes itself to the corpus instead of always pulling a fixed five passages, so large knowledge bases stop dropping the right page.
- The keyword arm of hybrid search was repaired: exact product names, SKUs and codes match again.
- Scheduled refresh skips pages whose content hasn't changed, so a re-sync is cheaper and faster.
- Refresh cadence is set per source — daily on Starter, every 6 hours on Pro, hourly on Enterprise.
More updates
One platform MCP connection per workspace
Each workspace now has its own platform MCP URL, so you can keep several workspaces connected in Claude, Cursor or any MCP client at the same time instead of disconnecting and reconnecting.
Invite links, resend and a clearer Team tab
Every workspace invitation is now a link you can share on WhatsApp or Slack, and the Team tab shows when each invite was sent, lets you resend it, and keeps revoked invites with their date.
Saved replies, team presence and automatic assignment
The last pieces for running live support from SuperCognit: canned answers on a slash, an Available / Away switch, new hand-overs assigned to whoever is online, and an Inbox that updates itself.