Improved
Better answers from big knowledge bases, fresher on a schedule
Retrieval now adapts to the size of your knowledge, keyword search matches exact names again, and scheduled re-syncs only redo the pages that actually changed.
What shipped
- Retrieval sizes itself to the corpus instead of always pulling a fixed five passages, so large knowledge bases stop dropping the right page.
- The keyword arm of hybrid search was repaired: exact product names, SKUs and codes match again.
- Scheduled refresh skips pages whose content hasn't changed, so a re-sync is cheaper and faster.
- Refresh cadence is set per source — daily on Starter, every 6 hours on Pro, hourly on Enterprise.
More updates
A Feedback page, with an AI report
Every 👍/👎 across your agents now has a page of its own. See how satisfied visitors are, go through each vote, and let an AI report tell you what to fix first.
Skills get their own page
Skills, the know-how an agent loads when a task calls for it, now sit on their own page next to Knowledge and Tools, and the agent editor has one tab for each.
Archive contacts
Tidy up Contacts by archiving the people you no longer need to see, one at a time or many at once, and bring them back whenever you like.