New
The agent plays your videos
Add YouTube or Vimeo videos to an agent's Media tab and it plays the right one inline when a visitor asks for a tour, an intro or a demo — in our own player, not the native embed.
What shipped
- Up to 25 videos per agent, added from the new Media tab in the editor.
- Plays inline on the chat page and in the widget: a click-to-play poster, our controls and your agent's accent colour.
- On WhatsApp and Telegram the agent sends the video's title and link instead.
- Manage media from your own code too, through the platform MCP tools and /v1/agents/{id}/media.
More updates
A Feedback page, with an AI report
Every 👍/👎 across your agents now has a page of its own. See how satisfied visitors are, go through each vote, and let an AI report tell you what to fix first.
Skills get their own page
Skills, the know-how an agent loads when a task calls for it, now sit on their own page next to Knowledge and Tools, and the agent editor has one tab for each.
Archive contacts
Tidy up Contacts by archiving the people you no longer need to see, one at a time or many at once, and bring them back whenever you like.