Improved
Public or sign-in-only agents
Every agent now has an access mode, so a pre-sales assistant and a customers-only one can live side by side in the same workspace.
What shipped
- Open: anyone with the link can start chatting.
- Sign-in required: visitors log in before the first message.
- Widgets embedded on your own site keep working either way.
More updates
Options as cards, not paragraphs
When the agent has a handful of things to show — rooms, products, plans, appointments — it now lays them out as cards with an image, a title and a button, and the visitor's tap flows straight back into the conversation.
The agent plays your videos
Add YouTube or Vimeo videos to an agent's Media tab and it plays the right one inline when a visitor asks for a tour, an intro or a demo — in our own player, not the native embed.
Website import works behind bot challenges
Some sites greet crawlers with a challenge page instead of content. Import now reads those through our own Chromium, so building an agent from a protected site no longer fails at the first step.