Improved
Public or sign-in-only agents
Every agent now has an access mode, so a pre-sales assistant and a customers-only one can live side by side in the same workspace.
What shipped
- Open: anyone with the link can start chatting.
- Sign-in required: visitors log in before the first message.
- Widgets embedded on your own site keep working either way.
More updates
One platform MCP connection per workspace
Each workspace now has its own platform MCP URL, so you can keep several workspaces connected in Claude, Cursor or any MCP client at the same time instead of disconnecting and reconnecting.
Invite links, resend and a clearer Team tab
Every workspace invitation is now a link you can share on WhatsApp or Slack, and the Team tab shows when each invite was sent, lets you resend it, and keeps revoked invites with their date.
Saved replies, team presence and automatic assignment
The last pieces for running live support from SuperCognit: canned answers on a slash, an Available / Away switch, new hand-overs assigned to whoever is online, and an Inbox that updates itself.