New
Agents a person answers
A new kind of agent with no AI at all: a chat page and channels where every message goes straight to your team in the Inbox. For teams that want a real person on every reply.
What shipped
- Choose "A person answers" when you create an agent, or switch an existing one under General → Who answers. Your AI settings are kept if you switch back.
- Every message waits for your team, inside and outside business hours. The AI never answers.
- No AI wording anywhere: no "AI chatbot" in the footer, "Write a message" in the box, and the widget shows whether the team is around.
- Staff only: under Access → Who can chat, list the email addresses or whole domains allowed to chat. They sign in with a confirmed email; everyone else sees your message.
- Works on the chat page, the widget, WhatsApp and Telegram.
- Also in the API and MCP: type "person" on /v1/products and on create_agent and update_agent.
More updates
See what the agent is doing while it works
When an agent looks something up before it answers, the chat no longer sits on a fixed "Thinking…". A short line says what it is doing right now, so visitors know the answer is on its way.
Polish and Croatian
SuperCognit now speaks Polish and Croatian, everywhere: agents answer in them, and the chat, widget, channels, dashboard, emails and website are translated. Agents now work in 14 languages.
Version history for agents, MCP servers and tools
Every change to an agent, an MCP server or a tool now leaves a version. Open History to see what changed, compare any two versions and restore one in a click.