Improved
A faster, roomier Inbox
The Inbox now updates the moment a message arrives, opens full screen, and has a reply editor that shows your formatting as you type.
What shipped
- Live updates: replies reach the visitor and new messages reach the Inbox in under a second.
- A reply editor like Gmail's: bold, italic, links and lists you see as you write, with Ctrl+B, Ctrl+I and Ctrl+K. Enter sends, Shift+Enter starts a new line.
- Full screen: the Inbox gets the whole window, the conversation list can be collapsed, and ← takes you back to where you were.
- Resize the list and details panes, and choose short sounds for a new conversation, a visitor message or a teammate's reply.
- A Settings cog for alerts, sounds and what each conversation card shows.
- Filters fold into one button, view counts sit as badges on each view, and a Spam folder keeps junk conversations out of the way.
More updates
See what the agent is doing while it works
When an agent looks something up before it answers, the chat no longer sits on a fixed "Thinking…". A short line says what it is doing right now, so visitors know the answer is on its way.
Polish and Croatian
SuperCognit now speaks Polish and Croatian, everywhere: agents answer in them, and the chat, widget, channels, dashboard, emails and website are translated. Agents now work in 14 languages.
Version history for agents, MCP servers and tools
Every change to an agent, an MCP server or a tool now leaves a version. Open History to see what changed, compare any two versions and restore one in a click.