Choose the countries your agent serves
A country rule on the Guardrails tab blocks the countries you list, or serves only the ones you list, so an agent built for one market stops spending on visitors it will never serve.
What shipped
- Two modes: block the listed countries, or serve only the listed countries. Tor exit nodes can be listed too.
- On the chat page a blocked visitor sees a short notice in their language and nothing about the agent; the widget simply does not appear.
- Applies to the chat page, the widget and the chat API. WhatsApp, Telegram, the public API and your own preview are never affected.
- Visitors whose country cannot be determined are always served — this is a cost and noise filter for markets you do not serve, not a security control.
- Manage it from your own code: get_guardrails and set_guardrails on the platform MCP tools, and GET/PATCH /v1/products/{id}/guardrails.
One platform MCP connection per workspace
Each workspace now has its own platform MCP URL, so you can keep several workspaces connected in Claude, Cursor or any MCP client at the same time instead of disconnecting and reconnecting.
Invite links, resend and a clearer Team tab
Every workspace invitation is now a link you can share on WhatsApp or Slack, and the Team tab shows when each invite was sent, lets you resend it, and keeps revoked invites with their date.
Saved replies, team presence and automatic assignment
The last pieces for running live support from SuperCognit: canned answers on a slash, an Available / Away switch, new hand-overs assigned to whoever is online, and an Inbox that updates itself.