Ten days after the last update, four things you will notice and one you will want to turn on before 1 October. Here is the short version; each item has its own changelog entry with the details.

WhatsApp: a budget instead of a bill

On 1 October 2026 Meta starts billing every message a business sends on WhatsApp — including the free-form replies inside the 24-hour window — once a number has used its 1,000 free messages for the month. For an agent that handles a few thousand conversations a month that is a new line on the bill, and it grows with success. Two things to know before then: numbers without a payment method on the WhatsApp Business Account stop delivering replies on that date, so add one by 30 September; and the platform now has a cost control for it.

The control is off by default and lives on the agent's Channels tab. When it is on, the agent answers up to a budget you set — a number of hours from the person's first message, a monthly cap on delivered messages per number, or both — and past that it sends a short reminder with a private link instead of an answer, a fixed number of times, then goes quiet. The link opens your web chat with the WhatsApp conversation already there, so nothing is lost and either side can carry on. In the web chat the reminder shows as a card, not a bare URL.

  • Defaults that match Meta: 24 hours and 1,000 messages a month, five reminders. Change any of them, or turn a rule off.
  • The reminder comes in the agent's language; write your own with a {{link}} placeholder if you prefer.
  • Telegram is free and untouched. The setting is also on the platform MCP tools and /v1/products as whatsappHandoff.

Leads without the interrogation

Until now a lead existed only when you built a CRM tool and prompted the agent to ask for details. Agents now offer to take a visitor's details at the right moment — after answering, once someone asks about prices, availability or a quote — through a short contact card with a consent checkbox, on the chat page and in the widget. On WhatsApp and Telegram the agent asks in the conversation instead.

  • A per-agent policy: when the visitor shows interest (the default for new agents), early, form first, or off. Existing agents stay off until you choose.
  • Leads land under Leads and in your CRM if one is connected, with the page they came from, and you get an email for each one.
  • Sites that already know the visitor can call SupercognitWidget.identify({ email, name }) — signed on your server to mark it verified — and the agent never asks again.
  • Also on the platform MCP tools and POST/PATCH /v1/products as leadCapture.

Country rules

An agent built for one market used to answer anyone who found it. The Guardrails tab now has a country rule with two modes: block the countries you list, or serve only the ones you list. A blocked visitor sees a short notice in their language and nothing about the agent; the widget simply does not appear; the chat API refuses before any usage is spent. WhatsApp, Telegram, the public API and your own preview are never affected, and visitors whose country cannot be determined are always served — this is a cost and noise filter, not a security control.

A team inbox, first step

Conversations now carry a status — open, needs a person, with a person, resolved — plus an assignee, a priority, tags and internal notes the visitor never sees. The Inbox has views for All, Mine, Unassigned, Needs a person and Resolved, with counts and a tag filter, and every change is in the conversation's history. There is a new agent role for support staff that only reaches the inbox, and tags are managed under Settings. This is the groundwork: replying from the inbox and the agent staying quiet while a person handles a conversation are the next two releases.

Also new

  • Analytics: an Overview, Conversations, Visitors and Leads section in the dashboard, with a world map of where people come from and the busiest hours. Pro plans get a live map of who is on the site right now.
  • Everything above is in the API and the platform MCP tools as well, so your own dashboards and assistants can use it.

Everything here is live today. The changelog at supercognit.com/changelog has one entry per item, and that is where we keep writing these up.